Before you register at Lolajack, take five minutes to read this guide — it could save you time and money. This guide covers everything from account setup to understanding wagering requirements, financial operations, safety measures, and common issues. Follow these steps to maximize your experience while minimizing risks.
Before You Start
- Check the license: The casino holds a valid gaming license (e.g., Curacao eGaming). Note that winnings from such licenses may be subject to local income tax in your country.
- Review payment methods: Ensure your preferred deposit and withdrawal options are available. Common methods include Visa, Mastercard, e-wallets like Skrill and Neteller, and cryptocurrencies.
- Understand wagering requirements: Bonuses often come with playthrough conditions. For example, a 100% match bonus up to $100 may require you to wager 35x the bonus plus deposit amount before withdrawing.
- Set a budget: Decide how much you are willing to lose and never exceed that amount. Online gambling should be entertainment, not a source of income.
- Read terms and conditions: Pay attention to game contributions, maximum bet limits, and expiry dates of bonuses.
- Use a strong password: Combine letters, numbers, and symbols, and enable two-factor authentication (2FA) if available.
Account Setup
- Click the Register button (usually top right).
- Fill in your personal details: full name, email, date of birth, and address. Use accurate information to avoid verification issues later.
- Choose a username and password. Use a password manager for security.
- Select your currency and preferred language.
- Accept the terms and conditions, then submit.
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC (Know Your Customer) process by uploading a government-issued ID and proof of address. This may be required before your first withdrawal.
How Wagering Works
Bonuses come with wagering requirements (playthrough). For example, you deposit $100 and claim a 100% bonus up to $100. You now have $200 in bonus funds. If the wagering requirement is 35x (deposit + bonus), you must wager 35 × ($100 + $100) = $7,000 before you can withdraw any winnings from the bonus. Here is a step-by-step calculation:
- Step 1: Determine total playthrough: 35 × $200 = $7,000.
- Step 2: Consider game contributions. Slots usually count 100%, but table games may count only 10–20%.
- Step 3: If you play a slot with 95% RTP, expected loss over $7,000 wagered is $7,000 × (1 – 0.95) = $350. Your initial $200 will likely be lost before meeting the requirement, so the bonus is hard to clear.
- Step 4: Bet size matters. If you bet $5 per spin, you need 1,400 spins. At 2 seconds per spin, that’s about 47 minutes of continuous play.
For a visual explanation, watch the video above.
Financial Operations
Deposits are usually instant. Minimum deposit is typically $10–$20. Withdrawals can take 1–5 business days for e-wallets, 3–7 days for credit cards, and up to 10 days for bank transfers. Always check the pending period (often 24–48 hours for approval). Some methods like cryptocurrencies are faster (instant to a few hours). The casino may charge fees on withdrawals, especially if you request multiple payouts in a short time.
Is It Safe?
The casino uses SSL encryption to protect your data. It holds a license from Curacao, which means it is regulated but not as strictly as MGA or UKGC licenses. Important: Winnings from Curacao-licensed casinos may be taxable in your home country; consult a tax advisor. The site also promotes responsible gambling with deposit limits, self-exclusion, and links to support organizations. For mobile users, the platform is a progressive web app (PWA) — you can add it to your home screen from the browser without downloading an app from stores.
When Things Go Wrong
Here are common scenarios and solutions:
- Account locked after many login attempts: Contact customer support via live chat or email. They will unlock it after verifying your identity.
- Withdrawal pending for more than 48 hours: Check if all KYC documents are submitted. If yes, follow up with support. Delays often occur during verification.
- Bonus not credited after deposit: Ensure you entered the bonus code correctly. If the code is auto-applied, it may only activate on certain deposits. Contact support with your deposit ID.
- Self-exclusion request: Submit a formal request via email or through the responsible gambling page. The casino must block your account for the chosen period (e.g., 6 months).
- Technical issues (game not loading): Clear your browser cache, disable ad blockers, or try a different browser. If persistent, report with screenshot to support.
Insider Advice
Deposit and withdrawal speeds vary by method. Consider the following table when choosing:
| Payment Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| Visa/Mastercard | Instant | 3–7 business days |
| Skrill/Neteller | Instant | 1–24 hours |
| Bitcoin | 5–30 minutes | 1–3 hours |
| Bank Transfer | 1–3 business days | 3–10 business days |
For fastest withdrawals, use e-wallets or cryptocurrencies.
FAQ
How long does it take to verify my account?
Verification usually takes 24–48 hours after you submit the required documents. Incomplete or unclear documents may cause delays.
Can I cancel a withdrawal request?
Yes, you can cancel a pending withdrawal from the cashier section, as long as it has not been processed. Once approved, it cannot be reversed.
What happens if I forget my password?
Use the “Forgot Password” link on the login page to reset it. A reset link will be sent to your registered email.
Are there any fees for deposits or withdrawals?
Deposits are usually free. Withdrawals may have fees, especially for bank transfers or multiple requests. Check the terms and conditions.
Can I play on mobile?
Yes, the casino is fully optimized for mobile browsers. No app download is required; simply open the site on your phone or tablet.
How do I set deposit limits?
Go to the “Responsible Gambling” section in your account settings. You can set daily, weekly, or monthly deposit limits.
What currencies are accepted?
The casino accepts major currencies including USD, EUR, GBP, and cryptocurrencies like Bitcoin, Ethereum, and Litecoin.
Is there a loyalty program?
Yes, frequent players earn points that can be exchanged for bonuses or cash. Check the promotions page for details.
How do I contact customer support?
Live chat is available 24/7. You can also send an email; expect a reply within 24 hours.
Now that you know the ins and outs, you can enjoy a safer and more informed experience. Remember to always gamble responsibly and never chase losses.